- June 10, 2024
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Contents
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A patient-transfer enquiry starts with the current healthcare facility and intended receiving centre. Flight planning must be considered alongside medical assessment, aircraft and team availability, hospital acceptance and ground connections. A service description cannot establish an individual patient’s fitness to travel or a confirmed departure.
Focus on these details for this enquiry
For Portugal, identify the patient’s city and facility together with the destination hospital. Plan the ground ambulance, flight and receiving time as one journey. State companion baggage or an additional vehicle separately in the request so these items are not confused with the medical transfer scope.
Departure and destination locations covered in this guide
Lisbon, Porto, Faro, Funchal, Delgada.
This list is not a flight or availability confirmation. Provide the actual starting point and final address; usable airports and connections need separate assessment.
Prepare for the initial conversation
- Current hospital, city and department contact.
- Receiving facility and the status of acceptance.
- Requested date, companion numbers and ground ambulance needs.
- Recent medical information requested by the coordinator; ask for an appropriate document-transfer channel first.
Compare the options and complete service scope
A dedicated air ambulance and medical escort on a commercial flight are different services. Ask the relevant medical and operational teams which options can be assessed. Check separate inclusions for flight, medical team, equipment, ambulances, waiting and handover coordination. Request written payment and change terms.
Frequently asked questions
Can a companion travel on the same aircraft?
Passenger numbers, cabin capacity and the team and equipment needed for the patient are assessed together. Companion seating requires confirmation.
Is the requested date a confirmed departure?
An enquiry starts an assessment. The requested time is not a confirmed programme before medical, hospital and operational arrangements are clarified.
Discuss your request with MEK JET
Share the route, dates and requirements to discuss air ambulance options. Contact the team +90 212 570 99 11.



